FAQ

Account Help

Due to technical upgrades in-progress, your PDF certificate may be delayed. Courses completed Friday through Sunday may not be processed until Monday. We appreciate your patience while we upgrade our systems.

Here are the steps to creating a new UBC CPD account:

  1. Fill out the Create new account form with your details.
  2. An email will be sent to your email address. The time it takes to receive the activation email can vary, please give it up to 30 minutes.
  3. Once received, read the email and click the web link within it. If the link isn't clickable, copy and paste the URL into your browser. This link can only be used once to log in and will lead you to a page where you can set your password.
  4. You will be prompted to change your password.

If you are having trouble creating a new account, please contact the site administrator.

Please check your junk mail. If the confirmation email is not there, fill out the password reset form to obtain a new temporary password. If you need further assistance, please contact the site administrator.

If you forgot your password, please reset your password here, and refer to the instructional email you receive.

If the password reset does not provide you with an email, please check your spam folder.

You should receive the email immediately after requesting one. If you do not receive it, first check your spam folder. If you still cannot find the email after checking your spam folder, email the site administrator for assistance.

To change your email/username, please email us at cpd.online@ubc.ca.

 

eLearning

  1. Begin by selecting a course from our main course library. Click "Register".
    • Fill out the form and click "Register now". You will now be able to access the course from the Customer Portal or your UBC CPD eLearning Dashboard. Please allow 5–10 minutes for us to process your registration and payment, if applicable. If you do not see your course, try refreshing the page.
  2. You can now access the course. Start your learning and track your progress from your dashboard. When you have finished a session, log out. Upon returning, log in with your email address and password and you will be able to continue where you left off.
  • Our eLearning is divided into multi-page lessons with images, interactive quizzes, and review exercises. It is recommended that you work through the lessons page-by-page by clicking the next button.
  • When inside a lesson, the Lesson Menu allows you to move through individual pages and topics.
  • The Table of Contents allows you to jump through the different lessons within the module. Lessons you have previously completed will be indicated with a green circle.
  • Lesson review questions are there to reinforce learning. Short answer question responses are not recorded or graded. Multiple choice review questions are graded to improve personal learning outcomes only and do not impact your completion.
  • Our eLearning site automatically saves your progress within lesson pages. If you have to take a break or step away from the course, feel free to close your browser. Upon returning to your previous lesson, you will be prompted to return to your last viewed lesson page.

Most of our Online Courses are free! We also have several Blended Courses which are associated with a UBC CPD workshop. Workshop registered participants will be granted access to these online modules. To search for free and paid courses and for more information about UBC CPD workshops please visit ubccpd.ca.

Yes. The University of British Columbia Faculty of Medicine, Division of Continuing Professional Development (UBC CPD) is fully accredited by the Committee on Accreditation of Canadian Medical Education (CACME) to provide credits to physicians. All of our eLearning courses are accredited by UBC CPD. The type and number of credits depend on the course.

The best place to view all your eLearning courses is on your eLearning Dashboard. Make sure you login to the site first. A link to the Dashboard is available from the main menu at the top left of your screen.

Please view your Customer Portal.

Yes, please create a free account and login to the eLearning site for full access. Click here to create a new account and track your learning progress.

Whether it is an open course or the online component to a registered UBC CPD workshop the material will continue to be available so long as it remains accurate and we can uphold accreditation standards. This allows learners to return to past courses, access resources, review material, and collect past certificates. In addition to making small revisions as needed, we formally review all of our courses every 12-18 months to maintain accreditation and to ensure that all content remains current. If you were enrolled in a HOUSE course in the past and you do not see the course on the home page, please contact the HOUSE program; and for other inquiries, please contact UBC CPD eLearning.

It depends on the course. In some cases, a certificate of completion with credit hours is automatically created upon completion of the course requirements. Please use this certificate to claim credit hours. Courses with a Learner Reflective Activity, Evaluation Survey, or Final Assessment that is submitted to the UBC CPD office will be reviewed and you will receive an email within 30 days of course completion. If you have any further questions or concerns please use the Site Feedback form and we will get back to you as soon as possible.

You can unsubscribe by clicking on the Discussion Board and selecting "Unsubscribe from this forum" in the "Administration" block in the left-hand column navigation. Alternatively, you can unsubscribe by clicking the link "Unsubscribe from this forum" at the bottom of the email notification itself.

 

French eLearning

Search “français” in the search bar, or visit these search results. Limited courses are available in French, indicated by a banner across the course image.

This site can be navigated in French or English. To change languages, scroll to the top right of this site, and hover over the language menu to reveal a list of languages. Select your preferred language and the site will reload with the menus and navigation controls according to your selection.

If you have questions related to a course offered in French, and would prefer to correspond in French, you will be assisted by one of our francophone partners, which may result in a delay.

At this time, we are only able to provide real-time learner support in English.

 

 

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